Builder Partnerships is pleased to announce the addition of Woodland, O'Brien & Scott as a service associate in our program. Woodland, O’Brien and Scott has put together a great package for our builder members, which we are excited to share with you on our secured website.
Woodland, O’Brien & Scott is a research and management consulting company that works exclusively with homebuilding companies and developers throughout the US and internationally. For the past 24 years Woodland, O’Brien & Scott has been the industry leader in providing homebuilders with the critical customer feedback, analysis of results and the customer satisfaction strategies that have allowed their clients to achieve consistent market leading satisfaction. WOS clients consistently win the top awards in the industry (JD Power Best in Market, National Housing Quality Awards, America’s Best Builder, etc.)
Just as important, WOS has developed strategies that are helping their clients achieve amazing referral sales results. Clients average 30% or more sales coming from referrals and top clients are over 40%. During these difficult times, there is no more important source of sales than referrals from past customers, both for survival and to gain market share. With over 60 years of hands-on home building experience, Woodland, O'Brien & Scott applies its homebuilding expertise to provide in-depth customer satisfaction research, analysis and the right strategies to achieve market leading results . . . one of the keys right now to coming out of this downturn alive and with a big gain in market share.
It is always a good idea to know your customer and listen to their feedback. Customer satisfaction is not just a good idea, it is smart business that results in your selling more homes.
Visit their website at www.woodlandobrien.comto learn more about their offerings. Members can visit the secured website at www.builderpartnerships.com to learn more about and to enroll in the new programs. If you have any questions on accessing this program information, please contact Monica Wheaton by email at monica@builderpartnerships.com or by phone at 303.972.7666.
After an initial in depth analysis of our customer satisfaction results, WOS helped us develop and implement a comprehensive process for improving our customer’s buying, building and warranty experience. The results have been nothing short of outstanding. With WOS’s help, Southern Homes has become a consistent leader in customer satisfaction. Most importantly, WOS has helped us turn customer satisfaction success into a significant, direct increase in referral sales.
Southern Homes, Slidell, LA
Woodland, O’Brien & Scott (WOS) separates itself from their competition in many ways. Unlike most survey companies that collect survey data and turn it over to their clients for interpretation, WOS is a research and consulting company that collects data, analyzes it, then interprets and passes that data along to their clients in an easy to read, easy to understand format.
Gumenick Properties
Richmond, VA
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